"“What they were telling me was counterintuitive to everything I’d heard at Microsoft about ‘customer first,’” Harris said. “Now they’re telling me it’s not ‘customer first,’ it’s actually ‘business first.’”
DiCola, Harris’ then-supervisor, told ProPublica the race to dominate the market for new and high-growth areas like the cloud drove the decisions of Microsoft’s product teams. “That is always like, ‘Do whatever it frickin’ takes to win because you have to win.’ Because if you don’t win, it’s much harder to win it back in the future. Customers tend to buy that product forever.”
Who in their right mind would ever think that any publicly traded company is consumer first? Their only goals are short term profit followed long term profits. Everything else is in pursuit of those two things.
enshitification cycle:
First good for customers, then they abuse their customers in favour of their business customers, then they abuse those businesses to claw back everything for themselves.
Most open to making money at the expense of security.
"“What they were telling me was counterintuitive to everything I’d heard at Microsoft about ‘customer first,’” Harris said. “Now they’re telling me it’s not ‘customer first,’ it’s actually ‘business first.’”
DiCola, Harris’ then-supervisor, told ProPublica the race to dominate the market for new and high-growth areas like the cloud drove the decisions of Microsoft’s product teams. “That is always like, ‘Do whatever it frickin’ takes to win because you have to win.’ Because if you don’t win, it’s much harder to win it back in the future. Customers tend to buy that product forever.”
Who in their right mind would ever think that any publicly traded company is consumer first? Their only goals are short term profit followed long term profits. Everything else is in pursuit of those two things.
enshitification cycle: First good for customers, then they abuse their customers in favour of their business customers, then they abuse those businesses to claw back everything for themselves.
They are on step 2.