Your experiences are anecdotal.

by pulishing them they become measurable, which also removes the “anecdotal” flag with numbers, also maybe ask archaeologists how much of an evidence a complain written in papyrus actually is a “while” after it was written.

also the studies that found out “why” public services don’t serve in the first place have become quite old* meanwhile, which is the very opposite of anecdotal, but nothing was done so far to change the known state of not serving services for decades, so why should they have changed without changing actions affecting them?

*) i read parts of them >20 years ago and the studies observations and conclusions i read fitted 100% of what i personally experienced/witnessed from within a family “working” in such services.

i meant improving society and strengthen its immune system against threats that would otherwise cause collapses. imperiums cause and collapse/vanish all the time, just try to count the already vanished ones in “known” history, i guess while you are still busy counting the known ones there will be even more “newly found” by archaelogists. while lots of them just vanished without trace, some vanished but just weren’t found yet.

the ‘empire’ is run to everyone’s expense including the 'empire’s own expense even if they show a whole mess of false evidences that their’re not. they are.

so then its fully okay for you if its the us thats to be broken then, thanks for admitting it. and after breaking the omlettes eater’s own eggs for him to consume there’s then a chance that no omlettes need to be made any more. a chance of improvement is always better than no chance for it.