Engwe has been around for some time, have one of their bikes (M20). If a part fails, you just need to send them an email, and they’ll give you a price and picture of the part and they’ll send it out to you. I have had to replace my rear fender and the front light once and they’ve arrived quite fast (to Europe). Although they aren’t high quality bikes, they’re priced accordingly.
Engwe has been around for some time, have one of their bikes (M20). If a part fails, you just need to send them an email, and they’ll give you a price and picture of the part and they’ll send it out to you. I have had to replace my rear fender and the front light once and they’ve arrived quite fast (to Europe). Although they aren’t high quality bikes, they’re priced accordingly.