I can’t believe they are getting away with so many bullshit non-solutions to the point where you wonder if they even know how to read.
I wonder if they trained AI on this. Might explain some things
Even worse when they post „Found a solution“ and close the thread.
“Already answered in another thread. Locked.”
The other thread: “I found this guide on (dead site), and it fixed my problem”
“Help! My computer is slow after an update.”
“Try reinstalling window and reformatting you drive”
“Help I can’t find my documents!”
Dont forget sfc /scannow
everyone loves sfc /scannow
What does that even do? I’ve used it many times.
Not even Microsoft knows.
Dear, Valued Customer
chkdsk c: /f /r
Microsoft thanks you for your business
This will be now my standard template for the technical support
I love tech “help” that basically suggests you nuke everything you’re trying to save.
i once said has anyone fixed any problem with any of these ms threads? and they all say solved.
"I see you have problems with GAME NAME crashing. I have played games since my childhood they always let me immerse myself in the world and relax after a stressful day (…)
(…)
Useless suggestion
(…)
Even more useless suggestion that requires you to launch a command prompt
(…)
If that doesn’t help, download our totally-not-a-virus.exe to prevent crashes in OTHER GAME YOU WEREN’T GOOGLING"
The only time a Windows solution doesn’t use command prompt is when it uses Power Shell
I switched to Linux because everything just works and I never need to touch CLI
I wrote about it on my other account a year ago: https://lemmy.world/comment/5005611
Hi, Micro$oft Community Advisor Alicia here!
I’m sorry to hear that your software occasionally crashes. Trying some of these steps may help you:
- Go to Windows Update and search for the latest drivers
- Run ‘sfc /scannow’ in command prompt
- Reinstall Windows
Please mark my post as “Answer” if this helped you solve your problem! Thank you!
“Have you used driver doctor to update your drivers? Do this first and tell us if problem is fixed.”
That’s the support forums. It gets worse with actual support, that goes all chummy friendly, adds emoji and exclamation marks randomly. I would not have been surprised if my last exchange with MS Support ended with “tee hee”.
They’re weird.
Yup, spot on.
This applies to almost everything tech related whenever there is an official support and non-standard issue. These people (or bots) just follow some script and as soon as there is a bit more complex or non-standard situation, they will have no clue what to do because they are not technical.
As far as Microsoft Support Community goes, if issue is popular there often is a decent answer deeper in thread, do not focus on ″best answer″.
As per this, it seems these Independent Advisors are outsourced by Microsoft from some company called Directly. Answer is from 2019 November so it might be outsourced to different company now. There might be also several. Same happens with at least M365 enterprise support. I have seen supporters from Accenture and other companies.
It is acceptable if it just used to lay a strong foundation for the work towards a solution. Instead you will probably get another such answer if you come back after doing it and then total silence while you keeping refreshing.
