Completely lackluster and insufficient response in my book
yea, as usual its a “we will strive to do better in the future” not-apology.
This should be a either a rent-to-own system, or just a monthly payment system. Be clear “you will pay 150% the purchases price of the equipment over this time period”, and it would be mostly better.
They could still make a fortune doing a rent to own model, charge 2x the cost of the computer and easily pocket that money…
yea, and be clear about it. Don’t hide that they are turning a profit, but there’s a lot of people that might find that attractive.
I like working with some contractors, because they will list each item, at cost… and then the last line item is “20% profit”.
Rent to Rent, for a $150/m computer, is just robbery.
Completely lackluster and insufficient response in my book
What would you like to see differently?
I have no NZXT products but I’m wary recommending them now, depending on the use case.
Does anyone know any alternatives for people with an active subscription?
I did not find it to be genuine at all but here are my highlights:
- There was no acknowledgement of having interest rates higher than a payday loan and justify it indirectly with the “customer survey says!”
- Shifting blame about swapping lower spec equipment to hardware availability is bullshit.
- No addressing of the various shady contract wording with the whole cancel anytime.
- Man that line of “maybe your want to be a streamer”, that was no worse that telling kids “you can be the next fortnite champion!”
- Bottom line, no actual apology to gamers for ripping them off worse than the mafia and offering refunds.
To me it comes off as “I’m sorry we got exposed” rather than being actually sorry for ripping impressionable and desperate gamers off.
Alternative, just like gamers Nexus said, contact a loan shark is a better alternative.
Realistically, any other boutique seller offering financing would be infinitely better.
- Buy an external HDD
- backup any data you have on the rental computer
- bite the bullet that you probably won’t have a computer for a bit
- wipe the rental computer
- then put the amount spent each month on the rental into savings and buy and own a better computer with actually new hardware
