Internal data from the ABC show the harmful content moderators are exposed to weekly, sometimes even daily. But the organisation’s response is one many others can learn from.
Unfortunately unless you are a tiny niche community that isn’t ever targeted by spam or idiots (and how common is that really), moderators are a necessary evil. You probably don’t hate moderators. You probably hate bad/aggressive/biased/etc moderators. Or maybe sometimes you are the problem, I don’t know. It is not a problem with an easy solution. Usually large forums with no moderation become quickly unbearable to most people. And then moderators become in turn unbearable to some people.
Maybe a trusted AI can do a better job at this - like give it the community rules and ask it to enforce them objectively, transparently, and dispassionately, unless a certain number of participants complain, in which case it can reverse its decision and learn from that.
Unfortunately unless you are a tiny niche community that isn’t ever targeted by spam or idiots (and how common is that really), moderators are a necessary evil. You probably don’t hate moderators. You probably hate bad/aggressive/biased/etc moderators. Or maybe sometimes you are the problem, I don’t know. It is not a problem with an easy solution. Usually large forums with no moderation become quickly unbearable to most people. And then moderators become in turn unbearable to some people.
Maybe a trusted AI can do a better job at this - like give it the community rules and ask it to enforce them objectively, transparently, and dispassionately, unless a certain number of participants complain, in which case it can reverse its decision and learn from that.