https://www.youtube.com/watch?v=uTRBM-3u6q0&t=1s

ENGWE does not seem to be notifying their US customers about this, as usual: Their customer experience is a dumpster fire.

Contact them ASAP for a fix, but good luck because my experience with their support has been total dog shit. Never again will I buy from them and you shouldn’t either.

Update: Apparently this is for EP 2 Pros bought in 2024.